Customer Service Representative

Onewater Marine Inc • Venice, FL

12h

About The Position

As a Customer Service Representative at PartsVu in PVU, you will play a crucial role in ensuring customer satisfaction by efficiently managing inquiries and resolving issues related to customer accounts and orders. Your primary objective will be to provide timely and accurate information while maintaining a positive and professional demeanor in a fast-paced environment. You will serve as the first point of contact for customers, handling telephone communications and written correspondence with clarity and empathy. This role demands a proactive approach to problem resolution, ensuring that customer concerns are addressed promptly to foster loyalty and trust. Ultimately, your efforts will contribute to the seamless operation of customer service processes and the overall success of PartsVu.

Requirements

• High school diploma or equivalent.
• Proven experience in telephone customer service or a related customer-facing role.
• Strong verbal and written communication skills.
• Ability to work effectively in a fast-paced environment.
• Basic computer proficiency and familiarity with customer account management systems.

Nice To Haves

• Experience in order processing or sales support.
• Familiarity with CRM software and related customer service tools.
• Additional training or certification in customer service or communication.
• Demonstrated problem-solving skills in a customer service context.
• Ability to multitask and manage time efficiently.

Responsibilities

• Respond promptly and professionally to customer inquiries via telephone and written communication channels.
• Manage and update customer accounts accurately, ensuring all information is current and complete.
• Process customer orders efficiently while verifying details to prevent errors and delays.
• Resolve customer issues and complaints by identifying problems, researching solutions, and implementing appropriate actions.
• Maintain a positive attitude and provide exceptional service even in high-pressure, fast-paced situations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED