Customer Service Representative

trane technologies•Garfield Heights, OH

18d•Hybrid

About The Position

As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires. Job Summary: Trane in Valley View, OH is hiring a Customer Service Representative. As a Client Service Representative, you will deliver positive client service experiences and sales solutions to our clients while meeting financial and business goals and objectives. Provides client support and ensures client satisfaction goals are achieved. Supervises account management activities on assigned service accounts. Oversees client contract renewal, expansion, improving client satisfaction and ensuring contractual obligations are achieved. Identifies opportunities for growth and sales in assigned client portfolio by making sales, obtaining order or contracts for services. Collaborates with cross-functional teams including billing and sales. Works with account team(s) to develop innovative solutions that provide a profitable, measurable, and repeatable value. This position includes client support and sales activities at client’s facilities.

Requirements

A desire to understand our business and passion to connect current and potential clients with service offerings designed to create efficient and sustainable buildings.
Bachelor’s Degree or 1 to 3 years of experience in a service or client service capacity.
Must be able to handle high-stress situations.
Must be able to communicate effectively in person, by phone and through written communication.
Must be proficient with use of the telephone and voice mail, the computer, and other office equipment.
Proficient in Microsoft Office applications, particularly Excel and Word
Available for local travel.
Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
Able to work extended hours on occasions when required.

Nice To Haves

Knowledge of HVAC Systems is a plus.

Responsibilities

Responsible for client satisfaction, retention, and growth for assigned portfolio.
Drives the account management process for assigned portfolio, which includes development of client account profiles, account strategies, service delivery plan, and scheduled client visits. Responsible for responding within 24-hours to all client inquiries and concerns.
Identifies and communicates issues, business goals and objectives to the account team(s) and leadership on all assigned accounts.
Responsible for T & M and Quoted Job pull-through opportunities, collaborating with the account manager on the proposals and delivering timely proposals to the client to meet their needs.
Responsible for collaboration and follow-up on sales leads and quick quotes generated by the service technician team.
Responsible for facilitation of the Service Linkage program.
Attends sales and client support development trainings.
Attends sales meetings.
Prioritizes workload and client requests to ensure a positive client experience.
Establishes and maintains effective internal working relationships with co-workers, supervisors etc. along with external clients.
Communicate verbally, in writing, and in person with external and internal stakeholders. For example: clients/suppliers/visitors/enquirers and relevant staff. Provide accurate information in timely manner.
Maintain consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
Pursues personal development of skills and knowledge necessary for the effective performance of the role. Attends training to develop relevant knowledge, techniques, and skills.
Adheres to health and safety policy, and other requirements relating to care of equipment.
Other responsibilities as required.