Customer Service Representative

Taylor Corporation

13d • Onsite

About The Position

Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you. Ready to reach your potential? It’s time to look at Taylor. Your Hours: Monday - Friday, 9:00am - 6:00pm Your Opportunity: Taylor Enterprise Solutions is seeking a Customer Service Representative to join our team in-office in Dayton, OH. This person will be responsible for delivering exceptional customer service and support. This role involves handling complex customer inquiries, leading service initiatives, and mentoring junior staff. The ideal candidate will possess advanced product knowledge, strong problem-solving abilities, and a commitment to enhancing the customer’s experience Work Authorization: To be considered for Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Requirements

• Must have some experience in the field or in a related area
• Exceptional communication skills, both verbal and written, with a strong ability to convey information clearly
• Proven problem-solving skills and the ability to think critically in high-pressure situations
• Proficient in using customer service software, Microsoft Office and CRM systems
• Ability to sit for extended periods while working on a computer

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and expertise
• Resolve complex issues and provide solutions in a timely manner, ensuring customer satisfaction
• Proactively communicate matters with the customer that are affecting orders including due dates, estimating change orders, materials issues, or equipment problems
• Understand the specifications of each order to ensure smooth internal processing
• Adherence to customer expected response times
• Process orders, returns, and exchanges, while ensuring compliance with company policies
• Maintain accurate records of customer interactions and transactions in the CRM system
• Collaborate with cross-functional teams to address customer needs and enhance service delivery
• Analyze customer feedback and identify trends to improve processes and service quality
• Stay informed about product updates, industry trends, and best practices to enhance service effectiveness

Benefits

• several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees