Customer Service Representative

Premier Marine • Big Lake, MN

16d

About The Position

At Premier Marine, we believe that people come first, and as a valued Customer Service Representative, you will play a crucial role in our family-owned business. Guided by our core values of Integrity, Excellence, Attitude, and Collaboration, you’ll join a dedicated team where your contributions matter. Here, you’ll work on building the world’s best pontoons in a supportive environment that focuses on your personal and professional development. We're committed to ensuring you thrive, so together, we can leave a wake that changes lives on and off the water.

Requirements

• The ability to be flexible and work in a rapidly changing environment is required.
• Willingness to create a positive, energizing, and rewarding environments for all coworkers.
• Interpersonal skills: adept at conflict resolution, and working in a collaborative environment, dialogue with others on issues, and openness to being influenced by others.
• Ability to interact with a diverse group of management, co-workers, and subject matter experts.
• Learning and knowledge sharing: open to new ideas; shares own knowledge; applies knowledge in daily work; builds partnerships for learning and knowledge sharing.
• Aptitude for technology.
• Fanatical devotion to serving customers with excellence.
• Demonstrated analytical and problem-solving skills.
• Pleasant demeanor and professionalism to all.
• Excellent organizational skills and written/oral communication skills.
• Customer-facing communication skills preferred.
• High School degree or equivalent
• Ability to sit and/or stand for long periods of time.
• Ability to lift 50 pounds.
• Ability to walk to indoor and outdoor locations of factory.

Nice To Haves

• Prior customer service experience preferred
• Marine Industry experience preferred
• Experience in a Technical Support environment preferred

Responsibilities

• Proactively manage relationships to exceed customers’ expectations.
• Oversee assigned customer accounts.
• Serve as an internal advocate for customers/Dealers.
• Document key processes and drive continuous improvements.
• Ensure customer questions and issues are brought to a timely resolution.
• Facilitate the receipts of new orders, data entry and communications with customers/Dealers.
• Work with production, purchasing and engineering in meeting customer requests.
• Other tasks and duties as assigned.
• Provide phone coverage for our summer hotline (up to 4 weekends of which 1 can be a holiday between Memorial Day and Labor Day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees