Customer Service Representative
About The Position
Responsible for maintaining customer satisfaction throughout the dealership, contributing to business development. This role has no direct supervisory responsibilities. Hendrick Automotive Group believes that its people are its most important assets, fostering teamwork through trust and respect, integrity, commitment to customer enthusiasm, passion for winning, accountability at all levels, and a commitment to continuous improvement. Teammates are empowered and trained to be leaders, balancing their commitments to family and community. The company is dedicated to exceeding customer expectations and strives for excellence through simpler, better, faster, and leaner processes, investing in the improvement of its teammates and developing resources for personal growth and development.
Requirements
- Ability to perform each essential duty satisfactorily
- High School Diploma or GED
- Excellent interpersonal skills
- Excellent communication skills
- Excellent organizational skills
- Advanced skills in Microsoft Office products
- Ability to learn Dealership Management System and web based applications utilized in operations
- Ability to understand and follow instructions
- Ability to communicate effectively with customers and company personnel
- Regular and predictable attendance
- Ability to read and comprehend instructions, correspondence, and memos
- Ability to add, subtract, multiply and divide
- Ability to apply common sense understanding to carry out instructions
- Ability to deal with standardized situations
- Demonstrate Core Values: Servant Leadership, Teamwork through Trust & Respect, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, Commitment to Continuous Improvement
Nice To Haves
- Previous customer service experience
Responsibilities
- Addresses customer concerns
- Strives to resolve issues between customers and dealership (sales and service)
- Works closely with department managers to ensure customer satisfaction
- Follows up with customers through telephone and mailings prior to purchase
- Follows up with customers through telephone and mailings after purchase
- Follows up with customers through telephone and mailings after service
- Maintains CSI at or above Company standards
- Maintains an organized, clean and safe work area
- Participates in required training
- Records all hours worked accurately in company timekeeping system
- Follows Safeguards rules and regulations
- Demonstrates the Company’s Core Values
- Complies with Company policies and procedures
- Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
