Customer Service Representative

DPDHL•San Jose, CA

7d•$29

About The Position

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. As the world’s leading contract logistics provider, we believe in doing the right thing, growing together, and delivering the difference. At DHL, you have a voice that matters and can make an impact that lasts. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us. The core responsibilities of this role include::A minimum of (6 Months to 1 year) experience within a Dispatch or TMS (Transportation Management System) to build and schedule Truckloads and/or LTL shipments based off load request sent from the TMS. Ability to effectively communicate via oral and written communication with Transport Carrier and Client to schedule pickups and research and resolve any issues that occur Maintaining high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to achieve and maintain high service levels. -Position: Second (2nd) Customer Service Representative -Shift: Monday –; Friday 2:30pm –; 11:00pm -Pay: $28.50 per hour Additional Incentives: All full-time employees are eligible for attendance bonus In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: Ability to effectively communicate via oral and written communication with Transport Carrier and Client to schedule pickups and research and resolve any issues that occur. Must have intermediate or higher experience with Microsoft Office (Excel, Outlook, Word) Experience using a commercial WMS (warehouse management system) such as JDA (preferred), Blue Yonder, Red Prairie, JDA, SAP-Preferred, etc, Experience with View software is preferred. Ability to quickly adapt and learn to navigate through customer portals. Ability to work in a fast-paced, customer-centric team environment. Proficient in email communication. Looking for someone with a good attendance record. Able to prioritize and multi-task. Open to learning new skills. Team player and safety focused Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® and Top Employer in the US for the 3rd year in a row - Paid weekly - AFFORDABLE medical, dental, and vision coverage offered on your 30th day - Paid vacation - 401(k) with generous company match - Tuition reimbursement program - Excellent training and career advancement opportunities -Overtime based on customer volume Grow your skills. Shape your world Role Purpose: Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Requirements

High School Diploma or Equivalent
0-12 months of system, data entry or reporting experience
0-12 months of warehouse experience, preferred
A minimum of (6 Months to 1 year) experience within a Dispatch or TMS (Transportation Management System) to build and schedule Truckloads and/or LTL shipments based off load request sent from the TMS.
Ability to effectively communicate via oral and written communication with Transport Carrier and Client to schedule pickups and research and resolve any issues that occur
Maintaining high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to achieve and maintain high service levels.
Must have intermediate or higher experience with Microsoft Office (Excel, Outlook, Word)
Ability to quickly adapt and learn to navigate through customer portals.
Ability to work in a fast-paced, customer-centric team environment.
Proficient in email communication.
Looking for someone with a good attendance record.
Able to prioritize and multi-task.
Open to learning new skills.
Team player and safety focused

Nice To Haves

Experience using a commercial WMS (warehouse management system) such as JDA (preferred), Blue Yonder, Red Prairie, JDA, SAP-Preferred, etc
Experience with View software is preferred.

Responsibilities

Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
Maintain customer records and update account information.
Maintain financial accounts by processing customer adjustments.
Prepare product or service reports by collecting and analyzing customer information.
Assist with order and product management.
Perform other duties as assigned.