Customer Service Representative-Fully Remote

ADF Medical Services Inc. • Columbus, OH

7h • Remote

About The Position

ADF Medical Services Inc. is seeking a dedicated and enthusiastic Fully Remote Customer Service Representative to provide outstanding support to patients and clients from any location. The ideal candidate is a great communicator with a caring attitude and a passion for helping people. This role is part of the Customer Support & Patient Services Department and offers both Full-Time and Part-Time options.

Requirements

• Great communicator
• Caring attitude
• Passion for helping people

Responsibilities

• Handle patient and client inquiries via phone, email, and chat channels
• Provide accurate and helpful information on services, appointments, billing, and general support
• Resolve customer concerns and complaints with empathy and professionalism
• Document all interactions accurately in our CRM and support systems
• Follow up with patients and clients to ensure full resolution and satisfaction
• Escalate complex or sensitive issues to the appropriate department promptly
• Maintain strict patient confidentiality in accordance with HIPAA guidelines
• Meet and exceed customer satisfaction targets and service quality standards

Benefits

• Competitive pay
• Health, dental & vision benefits (full-time employees)
• Paid time off & paid holidays
• Flexible scheduling options
• 100% remote — work from anywhere
• Supportive and collaborative remote team environment
• Career growth and advancement opportunities within ADF Medical Services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees