Customer Service Representative

Destination Pet•Webster, TX

1d•Onsite

About The Position

Destination Pet is seeking a Customer Service Representative for The Pet Palace. This role is crucial for creating a 5-star experience for pet parents and their furry companions. As a Customer Service Representative, you will be the friendly face and voice, managing client interactions, facility tours, service sales, and administrative tasks. Destination Pet, established in 2016, is a community-focused company dedicated to elevating the love and lives of pet families by providing comprehensive care including day care, boarding, grooming, training, and veterinary services. The company values diversity and inclusivity, aiming to create a welcoming workplace for all.

Requirements

You’re a people-person and a pet-person.
Previous experience in customer service or retail.
You’ve got solid communication chops—phone, in-person, email, you name it.
Multi-line phones and computer systems don’t scare you.
You're cool under pressure and know how to keep things professional (even when someone’s barking—and we don’t mean the dog).
You solve problems faster than a lab chasing a tennis ball.
High school diploma or equivalent required.

Nice To Haves

1+ year of customer service experience preferred.

Responsibilities

Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort (but with more shedding).
Answering phones with a smile in your voice and multi-tasking like a pro.
Touring new clients through the facility and selling the services that keep tails wagging.
Ensuring up-to-date vaccinations are on file—because safety first.
Managing check-ins and check-outs with efficiency and a personal touch (and the occasional treat).
Handling cash, cards, and balancing the end-of-day cash drawer like the organized rockstar you are.
Responding to complaints with patience and professionalism — even when it’s clearly the cat’s fault.
Escorting pet guests to and from their enclosures with the care of a concierge and the patience of a preschool teacher.
Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions.
Jumping in to support other team members whenever needed. We’re all in this together.
Other duties as assigned.