Customer Service Representative

Pratt Industries • Lewisburg, OH

13d

About The Position

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems with customer accounts, including maintaining accuracy and efficiency. Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Requirements

• Minimum high school diploma or GED required
• Excellent communication skills. Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals. Ability to write routine reports and correspondence.
• Ability to add, subtract, multiply, divide in all units of measure. Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram (graphic) form. Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists.
• Application knowledge and skill for computer data entry
• Application knowledge of products and production processes
• Quality standards – both ISO and QS
• Employee is regularly required to walk and talk and hear, stand, and sit.
• Vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

• Experience working in a manufacturing environment
• Computer data-entry experience
• Experience in the corrugated box industry

Responsibilities

• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Ability to problem solve and confidently trouble shoot and investigate for more information needed to resolve customer complaints
• Identify and access customer needs to achieve satisfaction
• Back up to other customer service accounts as appropriate
• Provide accurate, valid and complete information by using the right methods/tools
• Proficient in software systems and practices
• Ability to multi task, prioritize and manage time effectively
• Process customer orders either directly from customers or sales representatives
• Place orders on a timely basis for purchases of materials and supplies to be used in production
• Process billing
• Handle customer complaints and questions and follow-up with appropriate internal personnel as required
• Maintain customer files
• Process new items
• Process purchase orders
• Coordinate accounting credits
• Record and distribute customer order changes
• Fax confirmations to customers
• Generate reports and assist in completing special projects
• Track warehouse items to insure availability and that agreed upon minimum/maximum levels are followed. Analyze monthly usages and re-stocking per customer
• Complies with company policies and procedures
• Additional duties as assigned by management

Benefits

• Competitive salary and benefit package that includes Medical, Dental, Vision, Life, Short-Term Disability, 401k Company Match and more!
• 100% Tuition Reimbursement Program
• Monthly Incentive Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees