Customer Service Representative for Busy Multi-Dealership BDC

Hiley Mazda of Ft Worth•Fort Worth, TX

17d

About The Position

At the Hiley Automotive Group, we know to be best-in-class in the industry and to succeed that we need the best people. That's why we are committed to hiring top talent who can help us to curate exceptional experiences for our customers. We strive to provide our associates with meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement. Benefits - Medical and Dental - Paid Time Off - Competitive Pay and Bonus Structure - Life Insurance - Professional Development - Holiday Pay - 401(k) available at most locations - Merit increase after 90 day probationary period, upon passing your evaluation

Requirements

At least one previous role based in customer service experience
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills, including Word, Excel and Outlook (and preferably dual-screen experience)
Able to work any days/hours the BDC is open

Nice To Haves

Automotive knowledge a plus

Responsibilities

Answer customer calls and establish follows-up with service appointments.
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
Provide customers with initial product information and direct them to the appropriate dealership resources.
Follow up with missed appointments
Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
Utilize BDC tracking system daily.