Customer Service Representative
About The Position
Arancia Physical Therapy, LLC is a privately owned physical therapy practice dedicated to providing personalized, one-on-one care in a supportive clinical setting. The clinic specializes in pelvic health, chronic pain management, pregnancy and postpartum rehabilitation, and orthopedic conditions, adopting a holistic approach to identify and address the root causes of discomfort. Treatment plans are customized and may include manual therapy, guided movement, posture and breathing techniques, and home exercise programs. Arancia Physical Therapy emphasizes patient education, functional movement, and long-term wellness, aiming to improve mobility, reduce pain, and support an active, independent lifestyle through evidence-based, non-invasive methods. The clinic is seeking a dedicated Customer Service Representative to ensure patients have a seamless and positive interaction, aligning with the mission of exceptional, compassionate care. The ideal candidate will thrive in a health, wellness, and fitness environment, possess excellent communication skills, and demonstrate a genuine commitment to helping others.
Requirements
- High school diploma or equivalent
- Previous experience in a customer service role, preferably within the healthcare or wellness industry.
- Excellent verbal and written communication skills with a friendly and empathetic demeanor.
- Strong organizational skills with the ability to multitask and manage time effectively.
- Proficiency with computer systems and appointment scheduling software.
- Ability to maintain confidentiality and adhere to HIPAA and company policies.
Nice To Haves
- Associate degree or higher preferred.
- Knowledge of medical terminology and insurance processes is a plus.
Responsibilities
- Respond promptly and professionally to patient inquiries via phone, email, and in-person interactions.
- Schedule and manage patient appointments efficiently using clinic management software.
- Obtain and verify patient information, including insurance details and medical history.
- Provide detailed information about clinic services, treatment options, and policies to prospective and current patients.
- Assist patients with billing questions, processing payments, and insurance claims follow-up.
- Maintain accurate and confidential patient records in compliance with HIPAA regulations.
- Coordinate communication between patients, therapists, and other clinic staff to ensure smooth operations and exceptional patient care.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
