Customer Service Representative
About The Position
NOW HIRING FULLY REMOTE CALL CENTER REPRESENTATIVES - MUST HAVE CALL CENTER EXPERIENCE Shift flexibility between 8am-11pm weekdays This is a sales support role focusing on various customer campaigns on business need. Will be in a fast paced, high volume environment, mainly doing outbound calls in a scripted setting. Campaigns will vary and change from time to time. These will not be straight cold calls, instead be focused on former/active Freedom customers. -The Customer Service Rep handles customer service inquiries and problems. -Making outbound calls through our dialer on specific mortgage campaigns -Receiving inbound customer calls. Identify what are the customer’s needs and then route them to the appropriate department. Additional Skills & Qualifications Candidates with prior call center experience, sales background, high volume/fast paced are preferred. Mortgage experience is not required but a plus. -High School Diploma or GED required -1-2+ years of outbound customer service or call center experience required -Outbound dialing experience is highly preferred (ability to handle rejection). -Mortgage, Banking, Financial industry experience preferred (not required) -Telemarketing, Collections, Timeshare, Cold calling phone sales preferred experience -Able to handle a fast paced environment and able to multi-task.
Requirements
- High School Diploma or GED required
- 1-2+ years of outbound customer service or call center experience required
- Outbound dialing experience is highly preferred (ability to handle rejection)
- Able to handle a fast paced environment and able to multi-task.
Nice To Haves
- Candidates with prior call center experience, sales background, high volume/fast paced are preferred.
- Mortgage experience is not required but a plus.
- Mortgage, Banking, Financial industry experience preferred (not required)
- Telemarketing, Collections, Timeshare, Cold calling phone sales preferred experience
Responsibilities
- handles customer service inquiries and problems
- Making outbound calls through our dialer on specific mortgage campaigns
- Receiving inbound customer calls. Identify what are the customer’s needs and then route them to the appropriate department.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
