GEICO Customer Service Representative

GEICO•Virginia Beach, VA

20h•Onsite

About The Position

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. If you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We’re looking for Customer Service Professionals for our Virginia Beach, VA office. This role is for people who want to provide our policyholders the excellent customer service they want and need. You’ll be the first contact for our customers: answering billing questions, making policy changes, and providing recommendations. Join our team to deliver personalized service that demonstrates the value of being insured by GEICO. If you want a career with plenty of growth opportunities, let’s talk. At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs. We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.

Requirements

12+ months of contact center or customer facing service experience required
Experience providing outstanding customer service by showcasing expertise, active listening, fostering trust and growing customer satisfaction
Ability to work and grow in a fast-paced, high-volume call center environment
Willingness to learn new skills and ability to adjust to changes quickly
Open to feedback to support your performance and development
Solid computer and multi-tasking skills
Minimum of high school diploma or equivalent

Nice To Haves

A bachelor’s degree or higher
Active Personal Lines or P&C license

Responsibilities

answering billing questions
making policy changes
providing recommendations
deliver personalized service that demonstrates the value of being insured by GEICO

Benefits

10% evening differential for applicable shifts
20% weekend differential for applicable shifts
Many associates see a base salary increase of 10% within their first year as a Customer Service Representative. Top associates can see increases up to 15%!
Personalized development programs
Industry leading training
Certification assistance
Career mentorship and coaching with supportive leaders at all levels
Employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers
Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being
Financial benefits including market-competitive compensation
A 401K savings plan vested from day one that offers a 6% match
Performance and recognition-based incentives
Tuition assistance
Access to additional benefits like mental healthcare
Fertility and adoption assistance
Workplace flexibility
GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year