Customer Service Representative

Window World of Fort Wayne

14d

About The Position

Window World Customer Service Representatives (CSR) will work with both current and potential customers in a variety of tasks. Day-to-day, CSRs will manage a high volume of inbound/outbound calls and work within a customer relations management CRM to schedule appointments and record customer data. CSRs must be energetic and positive with a customer-first mentality to create positive experiences for all Window World customers.

Responsibilities

Handle inbound and outbound calls using proper phone etiquette.
Maintain strong knowledge of products, policies, and services of the organization.
Convert customer inquiries from various communication channels into in-home sales appointments.
Schedule sales appointments, product installations, and/or service appointments with both customers and Window World team.
Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
Accurately create and update customer accounts and input records of customer interactions into CRM.
Prepare customer service call reports for management.

Benefits

Company parties
Competitive salary
Employee discounts
Flexible schedule
Free uniforms
Opportunity for advancement
Training & development
Comprehensive paid process and systems training to equip you with the necessary skills for success.
Generous paid time off and holidays for a healthy work-life balance.
Paid on-the-job training to continuously enhance your knowledge and expertise.
Opportunities for career advancement within our organization (sales, manager, general manager,...etc.)
Flexibility in scheduling to accommodate your personal needs.
Performance-based pay and bonuses to recognize and reward your contributions.
Stable, full-time hours ensuring job security and consistent employment throughout the year.
Engaging team culture with regular events fostering camaraderie and collaboration.