Customer Service Representative

Baxter International Inc.•Batesville, IN

1d•$18 - $18•Hybrid

About The Position

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your role at Baxter You'll provide support for internal and external customers on Hill-Rom Products (both capital and rental products, including Sales and Service literature), via the telephone, fax, and email in a call center technical support environment. This is where you efficiently provide customer service support! Your team This role is a hybrid position and will report onsite three days a week. The other two days are remote days. Baxter offers dental and medical insurance, paid time off, parental leave, and more. What you'll be doing Phone support for all incoming calls to department Research account number/Request new account number for customers Research part numbers for customers Run reports to provide purchase histories for beds and parts Place orders in the ERP system for all customers (Fax, Email and Phone) Verification of shipments for customers Request new part numbers and pricing to be added to ERP system Generation of RMAs for return products Verify serial numbers for warranty, and version of bed to determine bed functions for correct parts to be ordered Work with the Credit Department on parts orders with credit holds Work with Service Stores on back ordered parts and ship dates What you'll bring High school diploma or GED required 2+ years customer service experience preferred. Qualifications and skills: Adapts to new technologies and is comfortable with the Microsoft Office Suite of products including Word, Excel and Outlook Ability to communicate effectively with internal and external customers Strong written and verbal communication skills required Strong analytical and organizational skills required High attention to detail required A strong individual contributor who can work effectively in a team environment Experience working in a healthcare setting preferred Schedule flexibility; ability to work weekends and holidays. Bilingual in Spanish a plus Availability to work Monday-Friday from 9:30am-6pm. We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base hourly rate of $18.00. The above rate represents the expected hourly range for this position. The actual hourly rate may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location. US Benefits at Baxter (except for Puerto Rico) This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Know Your Rights: Workplace Discrimination is Illegal Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice. No matter your role at Baxter, your talent, skills, and time has a direct impact on people's lives. Since 1931, we have been at the forefront of innovation by bringing smarter, more personalized care to patients around the world. Now, we're more determined than ever to make a lasting impact as we are redefining healthcare delivery across the care journey. Our Mission to Save and Sustain Lives motivates us as we create a culture in which each of us can succeed. This is where you belong.

Requirements

High school diploma or GED required
Adapts to new technologies and is comfortable with the Microsoft Office Suite of products including Word, Excel and Outlook
Ability to communicate effectively with internal and external customers
Strong written and verbal communication skills required
Strong analytical and organizational skills required
High attention to detail required
A strong individual contributor who can work effectively in a team environment
Schedule flexibility; ability to work weekends and holidays
Availability to work Monday-Friday from 9:30am-6pm

Nice To Haves

2+ years customer service experience preferred.
Experience working in a healthcare setting preferred
Bilingual in Spanish a plus

Responsibilities

Phone support for all incoming calls to department
Research account number/Request new account number for customers
Research part numbers for customers
Run reports to provide purchase histories for beds and parts
Place orders in the ERP system for all customers (Fax, Email and Phone)
Verification of shipments for customers
Request new part numbers and pricing to be added to ERP system
Generation of RMAs for return products
Verify serial numbers for warranty, and version of bed to determine bed functions for correct parts to be ordered
Work with the Credit Department on parts orders with credit holds
Work with Service Stores on back ordered parts and ship dates

Benefits

Baxter offers dental and medical insurance, paid time off, parental leave, and more.
Baxter offers comprehensive compensation and benefits packages for eligible roles.
Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance.
Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching.
We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave.
Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume