Customer Service Representative
About The Position
In this role, responsibilities include handling customer complaints and inquiries to ensure a high level of satisfaction. The position involves close collaboration with Customer Service Representatives (CSRs) and other departments to effectively resolve issues and support the Installation Department by conducting customer completion calls. Additionally, the role provides valuable feedback to Department Managers to help drive continuous improvement. A strong emphasis is placed on going the extra mile to uphold and enhance the company’s exceptional service reputation and ensure overall customer happiness.
Requirements
- Consistent Monday through Friday schedule, 8 AM to 5 PM.
- 3 years of experience in customer communication.
- Ability to handle and overcome customer objections.
- Proficient in computer use and data entry.
Responsibilities
- Handling customer complaints and inquiries
- Collaborating with Customer Service Representatives (CSRs) and other departments to effectively resolve issues
- Supporting the Installation Department by conducting customer completion calls
- Providing valuable feedback to Department Managers to help drive continuous improvement
- Upholding and enhancing the company’s exceptional service reputation
- Ensuring overall customer happiness
Benefits
- Competitive Compensation
- Full Insurance Package: medical, dental, vision, life, disability, supplemental, and more
- FSA/HSA Options
- 401(k) with company match
- Paid Personal Time Off & Holiday Pay
- Growth Opportunities in a Fast-Paced Environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
