Customer Service Representative
About The Position
What does a cell phone in your pocket, a spaceship, and an electric vehicle have in common? Ellsworth Adhesives specs in materials in each of those products! Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has a Customer Service Representative opportunity at Ellsworth Adhesives. This role reports into our Specialty Chemical Distribution (SCD) Division located in Sparks, Nevada. This is an exciting time to be a part of Ellsworth, come join our team! Ellsworth Corporation is a family-run company that has had continuous growth for over 50 years. We are an industry-leading global distributor, manufacturer, and packager of adhesives used by cell phone, medical device, space/aerospace, and electric vehicle industries! You will drive the customer experience. You will process incoming transactional customer requests with a strong sense of urgency/accountability.
Requirements
- 3+ years of professional customer service experience.
- High School diploma or equivalency required. Associate’s degree preferred.
- Demonstrated proficiency in keyboarding skills - ability to type approx. 45+ words per minute
- Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems
- Consistently demonstrates approachability with team members and is team oriented.
Nice To Haves
- Basic to intermediate excel skills preferred
- Experience with ERP systems (Enterprise Resource Planning) and CRM platforms such as Microsoft Dynamics preferred
- Experience navigating and utilizing corporate websites & eCommerce platforms, including chat functionality, preferred
Responsibilities
- Processes incoming requests via chat, phone, web, or Customer Relationship Management System (CRM) for orders, quotes, product inquiries, expedites, and Return Material Authorizations (RMA’s) proficiently without regular assistance
- Works with internal teams with a high sense of accountability and urgency, such as purchasing, shipping and credit, in order to provide customer updates
- Follows detailed contract review/audit guidelines on order entry
- Executes customer sample requests and processes order updates and changes
Benefits
- As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
