Customer Service Representative

Johnson Controls•Kansas City, MO

21h•Onsite

About The Position

Emergency Dispatch Operator (EDO) Promotional opportunities are available after 90 days. The hourly wage ranges from $14 to $16, depending on experience. Bilingual candidates fluent in Spanish and English are encouraged to apply and will receive additional compensation. This position involves participating in a comprehensive five-week interactive training program designed to prepare you for the role and introduce you to exciting opportunities, during which you will develop the skills necessary to succeed. Johnson Controls is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. This position includes a competitive benefits package. Johnson Controls has been making buildings smarter since 1885, and their capabilities, depth of innovation experience, and global reach have been growing ever since. Today, they offer the world’s largest portfolio of building products, technologies, software, and services, putting that portfolio to work to transform the environments where people live, work, learn and play. They help drive outcomes that matter most by making buildings safer, more comfortable, more efficient, and ultimately more sustainable, allowing clients to focus more intensely on their unique mission.

Requirements

Must be 18 years old
Customer service experience
Excellent communication skills
Able to type between 20 – 25 wpm
Basic knowledge of computer applications
Ability to work under pressure
Demonstrate punctuality
Uphold strong work ethics

Nice To Haves

Strong problem-solving skills
High School Diploma or GED

Responsibilities

Monitoring and responding to alarms and signals while providing exceptional customer service
Make outgoing calls to verify alarms and signals, dispatch authorities, and notify responsible parties
Document alarm handling procedures and complete alarm processing as per standard operating procedures
Participating in a comprehensive five-week interactive training program designed to prepare you for the role and introduce you to exciting opportunities
Perform other duties as assigned
Maintain the necessary licensing as part of the job requirements