Customer Service Representative

Renovation Brands

6h•$20 - $22•Remote

About The Position

We are seeking a reliable, highly organized Customer Service Representative to support our customers by delivering a consistent, professional, and positive customer experience through accurate communication and dependable follow-through. This role is focused on consistent execution and service quality within established processes and performance expectations. The ideal candidate brings excellent customer service fundamentals, comfort working in a fast-paced Remote environment, and the ability to quickly learn detailed product and process information. While experience in home improvement or cabinetry is a plus, we are willing to train the right candidate who demonstrates clear communication skills, strong attention to detail, and a customer-first mindset. This role supports customers across multiple communication channels and focuses heavily on post-sale support, issue resolution, and timely follow-up.

Requirements

Prior customer service experience, preferably in a retail, e-commerce, or Remote call center environment.
Excellent written and verbal communication skills with the ability to explain information clearly and professionally.
Comfort working in a performance-driven environment where individual and team metrics are measured and reviewed regularly.
Ability to manage multiple tasks, prioritize effectively, and maintain accuracy in a high-volume setting.
Solid attention to detail and follow-through, with a focus on owning issues through resolution.
Ability to remain calm, professional, and solution-focused when working with frustrated or escalated customers.
Willingness and ability to learn product information, systems, and processes quickly.
Reliable attendance and schedule flexibility to support rotating shifts, including evenings and Saturdays when required.
Coachable mindset with openness to feedback and adherence to established processes.

Nice To Haves

While experience in home improvement or cabinetry is a plus, we are willing to train the right candidate who demonstrates clear communication skills, strong attention to detail, and a customer-first mindset.

Responsibilities

Support customers Remotely across phone, email, and other communication channels while delivering a consistent, professional experience.
Monitor, manage, and respond to inbound requests in a timely manner, ensuring follow-ups with customers and vendors are completed as needed.
Own customer cases from initial contact through resolution, maintaining accuracy and attention to detail throughout the process.
Communicate clearly and professionally, ensuring information provided to customers is accurate and aligned with company standards.
Act as a liaison between customers, vendors, and internal teams to resolve post-sale questions or issues.
Adapt to changing priorities and workflows while maintaining expected service levels.
Meet established phone service-level expectations (90% SLA) and consistently achieve individual Customer Service performance metrics.
Learn and accurately communicate product and order-related information to assist customers effectively.
Work collaboratively with the Customer Service team to ensure coverage, consistency, and customer satisfaction.
Follow established processes and contribute feedback when opportunities for improvement are identified.