Customer Service Representative
About The Position
Come and join us! We recruit employees who support our core values of Accountability, Creativity, Integrity, Respect, and Candor. By prioritizing these values, we deliver on our vision of "Success made Simple" to ourselves, our dealers, our customers, and our communities. The Customer Service Representative will be responsible for responding to customer service-related questions via inbound calls, texts, or email and manage the welcome call process for new customers. The Ideal Candidate will: Answer inbound calls Assist our collections team in maintaining past due accounts Provide first class customer service to our customers Be a subject matter expert in all things customer service related!
Requirements
- Active listening skills
- Understanding of technology, software applications, phone and computer systems
- Attention to detail
- Excellent customer service skills
- Prior experience in a related field
- A high school diploma or GED
- Bilingual in English/Spanish is highly desirable
- This position is subject to a background check and drug screening. Only job-related convictions will be considered and will not automatically disqualify the candidates.
Nice To Haves
- Bilingual in English/Spanish is highly desirable
Responsibilities
- Answer inbound calls
- Assist our collections team in maintaining past due accounts
- Provide first class customer service to our customers
- Be a subject matter expert in all things customer service related!
- Responding to customer service-related questions via inbound calls, texts, or email
- Manage the welcome call process for new customers
Benefits
- Monthly Bonus Potential
- An Engaged Leadership Team
- Hands-On Training
- Paid Time Off & Paid Holidays
- Employee Assistance Program
- Medical, Dental, Vision, Disability, and Employer Provided Life Insurance
- Health Savings Account Eligibility
- 401(k) Plan with a Safe Harbor Match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
