Customer Service Representative

Aston Carter • Elkhorn, WI

47d • $24 - $30 • Onsite

About The Position

We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team in Elkhorn, WI. This role is responsible for managing customer inquiries, processing orders, and ensuring a seamless experience from order entry to delivery. Candidates with experience in manufacturing or construction industries are highly preferred.

Requirements

• 2–4 years of customer service experience, preferably in manufacturing or construction.
• Strong communication and problem-solving skills.
• Proficiency in Microsoft Office Suite and experience with ERP or CRM systems.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and organizational skills.

Responsibilities

• Serve as the primary point of contact for customers via phone and email.
• Process and manage customer orders accurately and efficiently.
• Provide timely updates on order status, shipping, and delivery schedules.
• Resolve customer issues and complaints with professionalism and urgency.
• Collaborate with internal teams (sales, production, logistics) to ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Prepare quotes and assist with pricing inquiries as needed.
• Support continuous improvement initiatives to enhance customer experience.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees