Customer Service Representative
About The Position
Who we Are: Catalis is North America’s leading government Software as a Service (SaaS) and integrated payments provider, powering municipal, county, state, and federal governments. With deep expertise, a proven track record, and innovative digital solutions, Catalis has empowered public servants across the US and Canada to modernize government and engage citizens. Summary: Positioned in a call center environment, provide inbound service to multiple prepaid and investment customers and process transactions as needed. This is an in-office position at our Jacksonville office, Monday through Friday from 11:00 a.m. to 8:00 p.m.
Requirements
- A high school diploma or the equivalent is required
- Minimum of 2 years’ customer service experience
- Excellent oral and written communication skills
- Attention to detail
- Analytical skills
- Customer service orientation
- Proficiency with excel and word
- A professional attitude is required
Responsibilities
- Answer incoming phone and email inquiries from customers.
- Process account maintenance and financial transactions.
- Assist potential customers with enrollment inquiries.
- Understand and explain complex rules and regulations of each plan to customer(s).
- Research and respond to financial inquiries for customers, managers, and client Success Team members.
- Periodically have input into process improvements and/or new projects to improve overall quality and processing efficiency.
- Provide the highest level of service to customers and clients to meet or exceed defined service level agreements (SLA).
Benefits
- A dynamic and supportive work environment in a mission driven organization
- Competitive salary and benefits package, including health, dental, vision insurance
- Paid time off
- HSA and FSA options
- 401(k) plan with matching contributions
- Paid parental leave
- ABLE matching contributions for the disability community
- Employer paid short term and long-term disability insurance and group term life insurance
- Financial and legal assistance through our EAP (Employee Assistance Program)
- Opportunities for personal development and career advancement with free access to unlimited courses via Udemy
- The chance to make a significant impact on the delivery of government services and the lives of citizens
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
