Customer Service Representative

Hawkins Careers • Sulphur, LA

32d • $21 - $22

About The Position

The role of the Customer Service Representative is to build relationships with our customers through processing orders and answering requests. The CSR will process orders through a variety of methods including phone, email, and EDI. They will work with internal teams as needed to ensure orders are completed accurately and timely. The CSR needs to demonstrate a strong work ethic, excellent customer service and communication skills, as well as the ability to work independently while being part of a cohesive team. The CSR will demonstrate strong problem-solving skills and be able to make decisions autonomously within the policies of the department.

Requirements

• High school diploma or equivalent
• 3+ years related customer service or supply chain experience preferably in a manufacturing and/or distribution setting
• Demonstration of active listening and strong problem-solving skills
• MS Office experience required
• Strong organizational skills and ability to prioritize and multi-task under various time constraints
• Effective verbal, written and interpersonal communication skills required
• Must be able to organize and handle multiple priorities with a high level of accuracy
• Ability to work independently, as well as part of a team
• Ability to consistently maintain a high level of accuracy and attention to detail
• Prior ERP/MRP experience required, JDE preferred
• Excellent analytical and problem-solving skills required

Responsibilities

• Effectively monitor order status, manage incoming calls, emails, and faxes to process customer orders, returns and other requests in a timely manner
• Anticipate customer needs and give a high priority to customer satisfaction
• Partner with internal customers to fulfill customer needs
• Effective written and verbal communication with internal and external customers
• Respond to customer complaints, provide appropriate solutions and potential alternatives within policies of the company, and follow up to ensure resolution satisfies customer needs
• Ability to work independently and as part of a larger team to successfully complete all work
• Utilizes system to maintains new and revised notes/instructions to relay customer specific requirements
• Support an environment of continuous improvement
• Identify and troubleshoot customer issues and work with internal teams to resolve in a timely and effective manner
• Comply with internal and external requirements for customer communications, customer feedback and the corrective action process.
• Prioritize needs and adjust accordingly to efficiently manage multiple tasks
• Perform other miscellaneous related duties, as needed.

Benefits

• Hawkins offers eligible employees and their dependents comprehensive benefits, which includes medical, dental, vision, life insurance, LTD/STD and more.
• Other benefits for eligible employees include 401(k) match, Employee Stock Purchase program (ESPP), paid time off, and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees