Customer Service Representative
About The Position
We’re Hiring - Join our Customer Service Team! Tri-State Water, Power & Air is growing fast, and we’re looking for motivated individuals to join our team. We have both Customer Support and Inside Sales position available, offering opportunities to match a range of skills and career goals. What You’ll Do (Depending on the Role): Assist customers over the phone, email, or text message with inquiries about our products and services. Handle service and maintenance inquiries by clarifying customer needs and scheduling the appropriate appointments. Respond to product inquiries by explaining benefits and scheduling sales appointments. Make outbound calls to existing customers to schedule routine system maintenance. Keep detailed records of customer interactions. Work proactively to meet and exceed individual and team goals. What We’re Looking For: Excellent communication and listening skills with a commitment to customer satisfaction. A team player with a positive attitude who stays composed under pressure. Self-motivated and goal driven. Prior experience in customer service, sales, or a similar role is preferred. Willingness to learn - we’ll train you! Why Join Tri-State: Paid training with experienced team leads. Supportive team culture with opportunities for advancement. Fun work environment with contests and incentives. 30+ year history of stability and growth. We promote from within - your success matters here. Benefits: Competitive hourly pay + commission opportunities (varies by role) PTO & holiday pay Medical, dental, vision, and life insurance Various supplemental benefit options 401(k) with company match Tri-State Water, Power & Air is an Equal Opportunity Employer. All candidates must pass a comprehensive pre-employment screening upon hire, including a review of criminal history.
Requirements
- Excellent communication and listening skills with a commitment to customer satisfaction.
- A team player with a positive attitude who stays composed under pressure.
- Self-motivated and goal driven.
- Willingness to learn - we’ll train you!
Nice To Haves
- Prior experience in customer service, sales, or a similar role is preferred.
Responsibilities
- Assist customers over the phone, email, or text message with inquiries about our products and services.
- Handle service and maintenance inquiries by clarifying customer needs and scheduling the appropriate appointments.
- Respond to product inquiries by explaining benefits and scheduling sales appointments.
- Make outbound calls to existing customers to schedule routine system maintenance.
- Keep detailed records of customer interactions.
- Work proactively to meet and exceed individual and team goals.
Benefits
- Competitive hourly pay + commission opportunities (varies by role)
- PTO & holiday pay
- Medical, dental, vision, and life insurance
- Various supplemental benefit options
- 401(k) with company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
