Customer Service Representative

Charlie's Produce•Irwindale, CA

1d•$22 - $24•Onsite

About The Position

Join our Sales team as a Customer Service Representative and help create a great customer experience every day. You’ll process customer orders with speed and accuracy, pull routine reports, and be a friendly, knowledgeable go-to for questions about our products and services. You’ll also partner closely with Operations, Transportation, and Sales to keep things running smoothly and make sure customers get what they need.

Requirements

Ten-key by touch (fast and accurate).
Intermediate computer skills, including accurate data entry.
1-2 years Customer service experience supporting customers by phone and email.
Comfort using internal chat tools to communicate quickly and professionally.
Ability to multitask and stay organized while capturing details accurately.
Detail-oriented with a commitment to quality.
Dependable and able to work the assigned weekly schedule.

Nice To Haves

Familiarity with the produce industry and common produce varieties.
Experience with tools such as Microsoft Office, Tableau, and/or AS400.
Warm, professional phone presence and a customer-first mindset.
Adaptable and calm under pressure—able to shift priorities as needs change and keep all partners informed.
Strong written and verbal communication skills.

Responsibilities

Responding to Customer Requests: Timely and accurate responses are provided to customers who inquire about their order status or seek information regarding product details. This ensures customers are well informed and their needs are addressed promptly.
Processing Orders, Changes, and Returns: Customer orders, modifications, and returns are processed in alignment with established department policies and procedures. Maintaining consistency with these guidelines ensures reliable service and adherence to company standards.
Communicating Feedback: Timely feedback is relayed to the company regarding any service failures or customer concerns. This open communication supports continuous improvement and helps address issues efficiently.
Collaborating with Sales Team: Working in partnership with the sales team, efforts are focused on meeting and exceeding customer service expectations. This collaborative approach fosters a positive experience for customers and strengthens overall service delivery.
Maintaining Office Supplies and Inventories: Office supplies and inventories are managed and maintained, including monthly ordering to ensure all necessary items are available for efficient operation.
Welcoming Guests and Visitors: Serving as the face of the front desk, guests and visitors are welcomed with professionalism and courtesy, contributing to a positive first impression of the organization.