Auto Repair Network-posted 14 days ago
Full-time • Entry Level
Hybrid • Wentzville, MO

We’re hiring a highly motivated experienced Customer Support Specialists to join our growing team at Auto Repair Network . In this role, you’ll handle inbound calls from customers, resolve questions about their coverage, and proactively work to retain their business by providing value, empathy, and expert support. This isn’t just a call center job — it's a career path for those who love helping people, solving problems, and making an impact. As a Client Service Specialist, you’ll be the first voice our customers hear — answering questions, solving problems, and building trust every step of the way. Supportive Team Atmosphere Career Growth Opportunities Competitive Pay & Benefits You’ll Be Valued – Not Just Another Employee 680 Parr Rd. Building A Wentzville , MO | Hybrid Option Available OPEN INTERVIEWS – WEDNESDAY, JULY 2nd | 10 AM – 2 PM Can’t make it during that time? Message us directly to schedule a time that works for you! Compensation & Perks Starting at $15/hr (based on experience) + Commissions Medical, Dental, and Vision insurance PTO Performance-based Hybrid Work-From-Home available after 30 days Team culture focused on support, recognition, and growth

  • Handle inbound customer calls with professionalism, clarity, and urgency
  • Assist customers with questions about their Vehicle Service Contracts
  • Identify reasons for potential cancellations and work to retain the customer
  • Explain coverage, pricing, terms, and incentives with confidence
  • Offer solutions: adjust payment plans, highlight benefits, or restructure coverage
  • Process adjustments, renewals, and cancellations per company policies
  • Collaborate across departments to ensure the customer’s experience is top-tier
  • Stay updated on industry trends and company product offerings
  • Meet weekly and monthly performance goals (save rate, call quality, handling time)
  • High school diploma or equivalent
  • Experience in customer service or retention roles required
  • Friendly, confident, and clear communicator over the phone
  • Strong listening and empathy skills — you know how to connect
  • Ability to multitask and thrive in a fast-paced environment
  • Basic computer proficiency and the ability to learn internal systems
  • Prior knowledge of Vehicle Service Contracts is a plus
  • A desire to grow within a mission-driven company
  • Medical, Dental, and Vision insurance
  • PTO
  • Performance-based Hybrid Work-From-Home available after 30 days
  • Team culture focused on support, recognition, and growth
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