Customer Service Representative

Auto Repair Network•Wentzville, MO

71d•$15•Hybrid

About The Position

We’re hiring a highly motivated experienced Customer Support Specialists to join our growing team at Auto Repair Network . In this role, you’ll handle inbound calls from customers, resolve questions about their coverage, and proactively work to retain their business by providing value, empathy, and expert support. This isn’t just a call center job — it's a career path for those who love helping people, solving problems, and making an impact. As a Client Service Specialist, you’ll be the first voice our customers hear — answering questions, solving problems, and building trust every step of the way. Supportive Team Atmosphere Career Growth Opportunities Competitive Pay & Benefits You’ll Be Valued – Not Just Another Employee 680 Parr Rd. Building A Wentzville , MO | Hybrid Option Available OPEN INTERVIEWS – WEDNESDAY, JULY 2nd | 10 AM – 2 PM Can’t make it during that time? Message us directly to schedule a time that works for you! Compensation & Perks Starting at $15/hr (based on experience) + Commissions Medical, Dental, and Vision insurance PTO Performance-based Hybrid Work-From-Home available after 30 days Team culture focused on support, recognition, and growth

Requirements

High school diploma or equivalent
Experience in customer service or retention roles required
Friendly, confident, and clear communicator over the phone
Strong listening and empathy skills — you know how to connect
Ability to multitask and thrive in a fast-paced environment
Basic computer proficiency and the ability to learn internal systems

Nice To Haves

Prior knowledge of Vehicle Service Contracts is a plus
A desire to grow within a mission-driven company

Responsibilities

Handle inbound customer calls with professionalism, clarity, and urgency
Assist customers with questions about their Vehicle Service Contracts
Identify reasons for potential cancellations and work to retain the customer
Explain coverage, pricing, terms, and incentives with confidence
Offer solutions: adjust payment plans, highlight benefits, or restructure coverage
Process adjustments, renewals, and cancellations per company policies
Collaborate across departments to ensure the customer’s experience is top-tier
Stay updated on industry trends and company product offerings
Meet weekly and monthly performance goals (save rate, call quality, handling time)