Customer Service Representative

AUTOMOBILE PROTECTION CORPORATION • Norcross, GA

7d • Remote

About The Position

The Customer Service Representative will provide Best-In-Class customer service to all inbound coverage and/or general claims questions from customers (i.e. contract holders, dealers, agents, shops etc.)

Requirements

• High School Diploma required
• Strong organizational and customer service skills.
• Excellent verbal and written communication skills are necessary.
• Ability to adapt to shifting priorities.
• Ability to articulate relevant information and directions in an organized and concise manner.
• Demonstrated strong proficiency with typing, computer software including Microsoft Office, Microsoft Outlook and all internal and external processing systems and resources.
• Requires the ability to maintain confidential information and work independently and as a member of a team.
• Learning mentality and ability to develop skills.

Responsibilities

• Handle a high volume of incoming calls within service metrics
• Answer customer questions, resolve any issues or transfer call to the appropriate agent and/or department
• Updated system with new or updated information
• Proactively communicates with key stakeholders (i.e. vehicle owner, repair facility, dealer, dealer consultant etc.) to ensure a best-in-class claims experience
• Ensure timely, accurate and consistent file documentation
• Monitor call queues and ensure agent availability through proper use of AUX codes
• Anticipates and meets all customer needs (internal and external)
• Embrace and support all our core values and a CI environment
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees