Customer Service Representative

AmeriVet

29d•$19 - $23

About The Position

We are a dedicated, team-oriented veterinary practice committed to providing high-quality care to our patients and exceptional service to our clients. We value respect, collaboration, and professionalism in every role. At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here’s what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any Benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve. At AmeriVet we believe thriving teams build thriving communities. You will have the tools, resources and opportunities to grow your career – no matter where you start.

Requirements

Previous experience in the field as a Veterinary Customer Service Representative, Veterinary Receptionist, or Veterinary Assistant (required)
Ability to multitask and stay calm in a fast-paced, high-volume clinic environment
Strong verbal and written communication skills
Excellent customer service and conflict-resolution skills
Familiarity with veterinary terminology and appointment types
Proficiency with computers and veterinary PIMS (e.g., Avimark, Woofware, Cornerstone, eVet, etc.)

Nice To Haves

Experience in a multi-doctor or emergency/high-volume clinic
Knowledge of basic veterinary workflows and procedures
Bilingual skills a plus

Responsibilities

Greet clients and patients in a professional, friendly, and efficient manner
Manage a high volume of incoming phone calls, emails, and in-person inquiries
Schedule appointments accurately and efficiently using veterinary practice management software
Verify client and patient information, update medical records, and process payments
Communicate clearly with veterinarians and technicians to ensure smooth patient flow
Handle client concerns with empathy, professionalism, and appropriate escalation when needed
Maintain a clean, organized front desk and lobby area
Follow clinic protocols regarding medical records, confidentiality, and safety