Customer Service Representative

TEKsystems•Jacksonville, FL

43d•$19 - $19•Onsite

About The Position

Handle inbound calls from mortgage borrowers regarding payments, escrow, and general servicing Conduct outbound calls (auto-dialer) to remind borrowers of payments – not collections Provide website assistance, process payoffs, and refer eligible customers for refinancing Escalate calls appropriately and meet performance metrics Use internal servicing software and contribute feedback to improve the platform

Requirements

1+ years of call center experience OR Finance/Banking/Mortgage background
High school diploma or equivalent
Strong reliability and attendance
No job hopping or large employment gaps

Nice To Haves

Bilingual in Spanish but nice to have

Responsibilities

Handle inbound calls from mortgage borrowers regarding payments, escrow, and general servicing
Conduct outbound calls (auto-dialer) to remind borrowers of payments – not collections
Provide website assistance
Process payoffs
Refer eligible customers for refinancing
Escalate calls appropriately
Meet performance metrics
Use internal servicing software
Contribute feedback to improve the platform

Benefits

Career growth: internal promotions encouraged
Up to $500/month based on attendance and call metrics
Leadership development culture
Opportunity to shape a new mortgage servicing product launching in 2026
Modern contact center environment
Full benefits available (medical, dental, vision, 401k, disability, life insurance, HSA, PTO, etc.)
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)