Customer Service Representative

TEKsystems • Livonia, MI

46d • $21 - $21 • Onsite

About The Position

Join our team as a Customer Service Representative in a dynamic call center environment. You’ll handle inbound calls, provide accurate information on prior authorizations, and deliver exceptional service while maintaining confidentiality. This role is ideal for detail‑oriented professionals who thrive in fast‑paced settings and want long‑term career growth.

Requirements

• 1+ year of high‑volume call center experience within the last 2–3 years.
• Strong customer service skills and ability to handle confidential information.
• Typing speed of 30 WPM minimum; solid computer proficiency.
• Stable work history (no “jumpy” resumes).
• Ability to work mandatory overtime in January and February.
• Must be available 7 days/week between 5 AM–10 PM (set schedule assigned after training).
• Training: Mon–Fri, 8 AM–4:30 PM for 4 weeks.
• Participation is key—must pass 4 tests with an average of 90% to complete training.

Responsibilities

• Answer inbound calls and follow up as needed (50–100 calls/day depending on complexity).
• Respond to questions on prior authorization and general inquiries with professionalism.
• Enter and update information accurately across multiple systems.
• Maintain high standards of quality and accuracy—your performance will be measured on both.
• Navigate multiple programs to track and document customer interactions.

Benefits

• Career Growth: We promotes from within—many contractors move into leadership or specialized roles.
• Training & Development: Extensive industry training in pharmacy benefit management.
• Advancement Opportunities: Eligible for Tier 2 Agent promotion and roles in Quality, Client Admin, Workforce & Reporting, or Management.
• Tuition reimbursement, quarterly bonuses, and discounts on travel, theme parks, and more.
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees