CUSTOMER SERVICE REPRESENTATIVE
About The Position
The Customer Service Representative is responsible for supporting the Company's sales goals through good customer service, maintaining quality relations with existing accounts, and providing sales coverage by performing the following duties. The position of Customer Service Representative is not exempt from the overtime provisions of the Federal Fair Labor Standards Act and shall be entitled to overtime compensation for hours worked more than 40 in any one work week. The Customer Service Representative shall be accountable and supervised by the Customer Service Manager.
Requirements
- High School Diploma or Equivalent.
Responsibilities
- Develops maximum sales potential out of assigned customers through good customer service techniques, and knowledge of the Company's products and services as well as the competition's strengths/weaknesses.
- Applies knowledge of company products/services to efficiently process customer information and respond to inquiries and complaints in a diplomatic manner.
- Contacts customers via telephone or correspondence as frequently as necessary to meet and surpass sales goals for the company. Reviewing their current order items and getting specifics on items they are not currently buying.
- Calculates prices, discounts and proposals to meet specific customer requirements in an efficient manner.
- Remains current on market conditions regarding products and product updates through available resources.
- Utilizes Company leads to expand current customer base and follow up all leads promptly.
- Maintains updated, organized files on all assigned customers.
- Completes and submits customer activity reports each week on sales and backlog orders.
- Analyzes customer accounts and promptly makes corrections and/or modifications to files. Deleting items that may be on their guide by way of a sub or sample. Keeping items clear and pricing accurate.
- Contacts customers to obtain missing information or data to ensure an accurate customer database.
- Trains new Customer Service Representatives as requested on system.
- Enters appropriate information from customer orders on computer.
- Verifies all order information for accuracy while entering into system.
- Perform other duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
