Customer Service Representative

Planet FitnessDenver, CO
33d$15Onsite

About The Position

Join our dynamic team at Planet Fitness - PF Baseline Fitness in Denver, CO, as a Customer Service Representative! In this exciting role, you will be the first point of contact for our valued members, ensuring they have a positive and welcoming experience every time they visit.

Requirements

  • High school diploma or equivalent; prior customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
  • Strong problem-solving skills and a customer-focused mindset.
  • Proficiency in basic computer applications and point-of-sale systems.
  • Availability to work flexible hours, including evenings and weekends.
  • Team player with a positive attitude and a willingness to learn.

Nice To Haves

  • Passion for fitness and a healthy lifestyle is a plus.

Responsibilities

  • Greet and assist members and guests with a friendly and positive attitude.
  • Handle member inquiries and resolve issues promptly to enhance customer satisfaction.
  • Process membership applications, payments, and cancellations efficiently.
  • Maintain cleanliness and organization of the front desk and lobby area.
  • Promote gym services, programs, and memberships to potential customers.
  • Assist in scheduling appointments and managing class registrations.
  • Collaborate with team members to create a welcoming and inclusive environment.
  • Perform administrative tasks, including data entry and inventory management.

Benefits

  • Employee discounts
  • Flexible schedule
  • Free uniforms
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