Customer Service Representative - UniFirst First Aid + Safety

UniFirst•Ft. Myers, FL

About The Position

UniFirst First Aid + Safety is seeking a reliable and hardworking Customer Service Representative to join our community. As a First Aid Customer Service Representative, you will be supporting our customers by ensuring timely, accurate, and professional services by managing customer inquires, processing orders, resolving product or service issues, and maintaining strong client relationships. Our standard is a 5-day work week, enjoy two days off a week. We have an immediate opening and provide on-the-job training. About UniFirst First Aid + Safety UniFirst First Aid + Safety is a division of the UniFirst Corporation. UniFirst First Aid + Safety is one of the largest providers of First Aid, AEDs, Compliance Training, Safety, and PPE products in the United States. Businesses such as manufacturing, office buildings, retail, construction, logistics, automotive, and government agencies, are just a few examples of our current customer base. We are part of a $70 million division within a $1.8 billion company. UniFirst is an equal-opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

Requirements

A high school diploma, or GED equivalent, is required.
Must be 18 years of age or older.
Verbal & w ritten c ommunication skills in English\: professional telephone and email etiquette.
Computer skills\: proficient knowledge of Microsoft Office products ( i.e. Outlook, Excel, Word, TEAMS, etc ).
Comfortable performing basic mathematical skills ( i.e. adding, subtracting, multiplying, dividing, etc.)

Nice To Haves

Customer service experience is preferred.
Mas 200, Lotus Notes, and UPS/FedEx/Express work knowledge a plus.

Responsibilities

Act as a liaison between customers and sales staff and a personal point of contact for customers and staff.
Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
Forward Sales leads to the appropriate teams.
Investigate errors, file claims, intercept shipments, and confirm shipments.
Perform data entry duties, such as: processing orders, updating customer accounts, log claims for freight companies, pricing, reporting, map "ship-to's" and item cross reference in MAPADOC, email invoices to customers upon request, distribute incoming faxes, and retrieve order from order processing partners.