Customer Service Representative

TEKsystems•Phoenix, AZ

3d•$16 - $16•Remote

About The Position

We are seeking Customer Service Representatives (CSR) to join our team. This role requires at least one year of experience in a call center environment. CSRs serve as the frontline for our organization, handling a variety of tasks including: Managing inbound and outbound calls Performing general clerical duties and data entry Processing picture IDs and handling customer requests Providing receptionist and administrative support You will assist callers with applying for ADA Core Services programs and other disability-based programs. Daily responsibilities will be split between call handling and administrative tasks.

Requirements

Minimum: 1 year of call center experience (any industry)
Ability to work with an automatic dialer system (calls are back-to-back)
Dedicated workspace and internet speed of at least 30 Mbps (no hotspots)
Must not be in a caretaking role during work hours

Nice To Haves

Experience handling high-volume calls (approx. 80/day)

Responsibilities

Handle inbound calls from members, clients, and facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services
Provide exceptional customer service to a diverse population
Enter customer contact information accurately into software systems
Conduct outbound calls and schedule trips in the most cost-effective manner
Respond to inquiries and document complaints professionally
Support special projects as needed
Maintain confidentiality and comply with HIPAA regulations
Manage office equipment and vendor relationships
Design and maintain filing systems and electronic records
Provide comprehensive reception coverage