Customer Service Representative

American Furniture Warehouse•Gilbert, AZ

11h•$19 - $33

About The Position

The Customer Service Representative will provide customers with fast, friendly, accurate service to provide the best experience for our customer. The Customer Service Representative will explain AFW policy and procedures, resolve any issue in relation to AFW that includes but is not limited Deliveries, Orders, Parts Ordering, Pickup, Financing, and any other issue the customer may have. The Customer Service Representative will also work with various managers and departments to help resolve customer related problems, and work with the AFW management team to prevent issues from occurring. At AFW we offer great perks like: weekly pay, benefits package (medical, dental, vision) and 401k matching! American Furniture Warehouse is an Equal Opportunity Employer M/F/D/V. Working Safely is a Condition of Employment at American Furniture Warehouse – an Affirmative Action Employer M/F/D/V. A pre-employment drug screen, background and fit for duty exam check must be passed upon job offer. Since 1975, our motto has been Under Promise and Over Deliver and this is exactly what we do on a daily basis! At AFW, we strongly believe in recognizing those who exemplify excellence, and reward them for contributing to our collective success. We strive to provide a great work environment for our employees and give them the knowledge and tools needed to provide our customers with an even greater buying experience. At American Furniture Warehouse We Do It Right the First Time! American Furniture Warehouse is a retailer of home furnishings, operating in Colorado, Arizona, and Texas. With more than 3200 employees, we pride ourselves on our ability to offer value and service to our customers. When you join AFW you become part of a professional, customer service oriented company. AFW is seeking highly motivated, energetic, hardworking candidates to join our team.

Requirements

Previous customer service or sales experience preferred
Experience with Storis and Microsoft 365.
Phone etiquette
Ability to remain professional and have a positive attitude
Has good communication skills and strong interpersonal skills
Proactively manage changes in dealing with each customer
Experience at working both independently and in a team-oriented, collaborative environment
Strong Leadership abilities
Time management and organizational skills
Ability to follow directions and work independently
Ability to have a flexible schedule and work all shifts, holidays, and weekends.
Understands company values of accountability, honesty and safety for our customers
Do it right the 1st time.

Responsibilities

Answers inbound calls to assist with customer inquiries or issues.
Identify and resolve issues and conflicts presented by customers.
Provide the best quality service to our customers and community through team work.
Other duties as assigned