Back Up Care - Customer Service Representative

TEKsystems • Arvada, CO

3d • $19 - $19 • Onsite

About The Position

We’re hiring Customer Service Representatives to support working parents when their childcare plans fall through unexpectedly. This is a fast‑paced, inbound call center role where you’ll help identify short‑term care solutions so parents can continue their workday.

Requirements

• High school diploma or equivalent
• 1+ year of customer service experience (call center, retail, hospitality, etc.)
• Strong communication and typing skills
• Comfortable multitasking and using multiple systems
• Coachable, reliable, and empathetic
• Interested candidates should be comfortable with on‑site work, fast‑paced calls, and handling sensitive situations professionally.

Responsibilities

• Take inbound calls from employees needing urgent childcare support
• Gather details and problem‑solve appropriate care options
• Make outbound calls to internal teams or care providers as needed
• Document calls accurately in a CRM system
• Provide calm, empathetic support in stressful situations

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees