Back Up Care - Customer Service Rep.

TEKsystems•Arvada, CO

2d•$19 - $19•Onsite

About The Position

This role supports Back‑Up Care team (Customer Care Specialist). You will assist employees from client companies who are experiencing unexpected child care issues, such as provider closures, illness, or scheduling conflicts. Your goal will be to help parents secure alternative child care so they can continue working without disruption.

Requirements

High school diploma or equivalent
Minimum 1 year of customer service, help desk, or call center experience
Strong written and verbal communication skills
Ability to document calls clearly and accurately
Typing speed of 35 WPM or higher with solid data‑entry skills
Proficiency with Microsoft Outlook and basic computer functions
Strong organizational skills and ability to work in a fast‑paced environment
Willingness to learn new systems and processes

Nice To Haves

Exposure to higher education (Associate’s or Bachelor’s degree)

Responsibilities

Handle inbound calls from client employees and/or make outbound calls to child care centers or in‑home care providers
Identify caller needs and gather required information without a scripted process
Coordinate child care solutions using internal systems and networks
Accurately document conversations and actions in the CRM (Microsoft Dynamics)
Navigate multiple systems simultaneously using dual monitors
Demonstrate empathy and professionalism, especially when speaking with stressed or frustrated parents