Customer Service Representative
About The Position
Join Our Team as a Full-Time Petroleum Customer Service Representative! At Sapp Bros., we're all about building lasting partnerships by delivering top-notch petroleum products, exceptional service, and creative solutions that go above and beyond. We’re looking for a self-driven and dedicated Petroleum Customer Service Representative to join our Omaha, NE, team and help us continue exceeding customer expectations. What You’ll Do As a key player in our Petroleum Division, you’ll: Support walk-in and phone customers, along with internal sales teams, by managing orders and distributor buy-backs efficiently and accurately. Provide accurate product pricing and connect customers with the right team members to finalize sales. Build expert-level knowledge of our products to answer questions and resolve issues like a pro. Keep customers informed of new products, promotions, and specials. Initiate and track orders in our ERP system, ensuring smooth deliveries. Collaborate with Procurement, Inventory, and Warehouse teams to meet customer needs on time. Promote safe product handling practices while ensuring customer satisfaction. Use Salesforce to support customers and sales teams effectively. Schedule service calls, document completed work, and keep things running smoothly.
Requirements
- A high school diploma or GED (required).
- 2+ years of customer service, logistics, sales, or account management experience.
- Excellent communication and multitasking skills to coordinate with customers and teams.
Nice To Haves
- Experience with ERP systems like SAP or Oracle (preferred).
- Knowledge of the petroleum industry is a big plus!
Responsibilities
- Support walk-in and phone customers, along with internal sales teams, by managing orders and distributor buy-backs efficiently and accurately.
- Provide accurate product pricing and connect customers with the right team members to finalize sales.
- Build expert-level knowledge of our products to answer questions and resolve issues like a pro.
- Keep customers informed of new products, promotions, and specials.
- Initiate and track orders in our ERP system, ensuring smooth deliveries.
- Collaborate with Procurement, Inventory, and Warehouse teams to meet customer needs on time.
- Promote safe product handling practices while ensuring customer satisfaction.
- Use Salesforce to support customers and sales teams effectively.
- Schedule service calls, document completed work, and keep things running smoothly.
Benefits
- Competitive pay and room to advance.
- Comprehensive benefits: health, dental, vision, life insurance, 401(k) with company match, and more!
- Perks like gym membership reimbursement, tuition assistance, and employee discounts (including 25¢ off per gallon of gas and diesel).
- A fun, supportive environment with a culture that promotes from within.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
