Customer Service Representative

Insurify

3h•Remote

About The Position

Insurify is one of America’s fastest-growing MIT FinTech startups, recognized multiple times by Inc. 5,000 and Forbes Fintech 50 List. The company is changing how millions compare, buy, and manage insurance with artificial intelligence, technology, and superior product design. Their vision is to be recognized as the preeminent and most trusted digital agent for insurance comparison, purchase, and management. The team is critical to achieving this vision and fostering the right culture is essential to the team’s success. Joining Insurify offers an opportunity in a $1.3 Trillion market, with MIT alumni founders, a female-led startup, $130M total funding, and a strong leadership team with experience from many successful startups around the world.

Requirements

Experience in Customer Support via phone, email and chat.
Excellent communication skills.
Phenomenal phone skills.
Well-organized and self-driven.
Must be located in one of the following states: AL, AR, AZ, CO, FL, GA, IA, IL, MA, MI, MN, MO, NC, NH, NJ, NY, OH, PA, RI, TN, TX, UT, VA, VT

Nice To Haves

Licensed in Property & Casualty Insurance preferred
Bilingual is a plus.

Responsibilities

Expertly assess and evaluate the best path of resolution for customer issues including coverage challenges, complaints, and payment issues during incoming calls, ensuring that customers receive timely and effective solutions.
Contribute to a smooth and successful customer experiences through the coordination of onboarding documents (insurance policies, supporting documentation) needed for sale finalization
Apply problem-solving skills and understanding of insurance industry workflows to navigate complex situations, ensuring that customers receive the best possible outcomes
Ensuring the information is accurate and verifying customers' coverage. Often may need to deliver proof of insurance paperwork and resolve billing and general issues to ensure customer satisfaction.
Assist in the development of new processes for the onboarding and retention of customers. Provide feedback for improvements of existing processes.
Play a crucial role in resolving carriers and customers complaints by presenting well-considered solutions and alternatives within the timeframes set, and follow up to ensure that any issue has been fully resolved.
Ensure no client is overlooked by entering into carrier portals and pulling lists of clients and initiating timely follow-ups.
Proactively educate customers on how to avoid potential policy interruptions and premium increases, helping them to maintain stable and affordable coverage.