Customer Service Representative

Security National Mortgage Company•Taylorsville, UT

About The Position

The Customer Service Representative is an integral part of our company's success. We are seeking candidates that have a professional and courteous approach with an enthusiasm to problem solve.

Requirements

Three years mortgage experience is required
Attention to detail, efficiency in work, and being open to feedback
Good data entry skills and phone etiquette are required.
Letter writing skills are needed for professional email responses
Must be able to prioritize daily tasks for efficient completion
Ability to validate information from the closed loan documents to the Servicing system to set up mortgage loans for servicing
Proficiency in Microsoft Office Suite of Products: Word, Excel and the ability to learn new systems. We use Encompass, Servicing Director and OnBase for our Loans and Documents. We access MERS and investor portals via the web

Nice To Haves

Bilingual in Spanish is a plus

Responsibilities

Follow all applicable rules and regulations surrounding proper phone etiquette and financial servicing
Answer customer and internal client questions about their financial products such as: payments, escrow, insurance, taxes, year-end interest statements, and solving customer issues via phone and email
Contact customers, insurance agents, tax agencies, title companies, business partners and other internal departments/branches
Perform several different servicing processes such as: Payment processing, Escrow disbursement and analysis, Loan purchase and servicing transfers, Payoff processing, Reconveyances, Reconciliation reports, Early stage collections
Track due dates and pay insurance and/or property tax on behalf of borrowers from escrow accounts by expiration or due dates
Assist other team members when necessary to ensure daily work is completed timely for the department

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