Customer Service Representative
About The Position
This is how you WOW: Answer incoming customer calls and emails regarding placing orders, order status, pricing information, tracking information, order change notifications, order cancellations and/or returns, order problems, questions, and general customer concerns. Follow defined parameters to resolve customer issues as effectively and efficiently as possible Perform order management functions within company ERP System (SAP) Maintain a high level of professionalism and work to establish a positive rapport with every caller Assist distribution partners with the use of eCommerce and portal functions Track sales orders through shipping and invoicing to ensure on-time delivery where possible Update customer information in OneView, the company’s Customer Relationship Management system, during and after each call as required per procedure It would be WOW if you would bring this in: 3+ years of experience in Customer Service High School diploma or GED Proficient in MS Office, including Word, Excel, and Outlook as well as the Internet and other computer programs SAP experience preferred Our Kärcher WOW-package: Medical, Dental, and Vision plan Paid Holidays (11 per year) Flexible PTO for exempt employees; generous PTO for non-exempt employees HAS, FSA and 401K matching plans Paid sick time, as well as short and long term disability insurance Physical Demands Occasionally lifts up to 30 pounds or carries and balances while working in the office environment and frequent use of eye, hand, and finger coordination. Work Environment Normally in a typical office environment with a computer, its peripherals, and IT. Makes regular visits to manufacturing and distribution facilities. This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. These may be added, removed, changed or reassigned as needed to accommodate business requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We are an Equal Opportunity / Affirmative Action employer – M/F/Disabled/Veteran So: Wanna WOW with us? Simply upload your resume online and leave your contact information. We look forward to getting to know you! Together towards a clean world.
Requirements
- 3+ years of experience in Customer Service
- High School diploma or GED
- Proficient in MS Office, including Word, Excel, and Outlook as well as the Internet and other computer programs
Nice To Haves
- SAP experience preferred
Responsibilities
- Answer incoming customer calls and emails regarding placing orders, order status, pricing information, tracking information, order change notifications, order cancellations and/or returns, order problems, questions, and general customer concerns.
- Follow defined parameters to resolve customer issues as effectively and efficiently as possible
- Perform order management functions within company ERP System (SAP)
- Maintain a high level of professionalism and work to establish a positive rapport with every caller
- Assist distribution partners with the use of eCommerce and portal functions
- Track sales orders through shipping and invoicing to ensure on-time delivery where possible
- Update customer information in OneView, the company’s Customer Relationship Management system, during and after each call as required per procedure
Benefits
- Medical, Dental, and Vision plan
- Paid Holidays (11 per year)
- Flexible PTO for exempt employees; generous PTO for non-exempt employees
- HAS, FSA and 401K matching plans
- Paid sick time, as well as short and long term disability insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
