Customer Service Representative

TEKsystems•Ela Township, IL

4d•$20 - $20•Hybrid

About The Position

We are seeking a Customer Service Representative to join a dynamic corporate team supporting customer orders and service requests. This role involves handling inbound calls and emails, coordinating service engineers, processing spare part orders, and ensuring timely resolution of customer inquiries.

Requirements

2+ years of customer service experience in an office environment.
1+ year of data entry experience; proficiency in Microsoft Word and Excel.
1+ year of phone experience.
Strong computer skills and ability to multitask.

Nice To Haves

College degree.
Experience with SAP.
Logistics or Lotus Notes experience.

Responsibilities

Answer inbound calls (800-line) and make outbound calls (10–30 calls/day) plus email support.
Create service requests for repairs, preventive maintenance, installations, and non-repair needs.
Dispatch service orders to field staff within designated timeframes.
Coordinate hardware installation and maintain communication with internal teams.
Support hotline operations and assist with roll-over calls.
Perform data entry for spare parts, FOC orders, and delivery complaints.
Manage inventory processes including SAP part movements and trunk stock restocking.
Update equipment master records and preventative maintenance plans.
Complete and maintain SharePoint requests and SAP reporting.
Prepare weekly on-call/vacation schedules.
Collaborate with technical assistance, finance, marketing, IT, and other business units.
Additional administrative duties and projects as assigned.