Customer Service Representative

Driven Brands Inc.

7d • $15 - $26 • Remote

About The Position

Driven Brands is looking for a remote Customer Service Representative to support our Driven Claims Team. You will be responsible for communicating with customers over the phone or via email and participating in meetings with the customer service team to develop new strategies. The right candidate will understand general Customer Service principles and have some insurance claims experience. How you’ll Go the Distance: Provides timely responses to customer inquiries by telephone and/or email in an in - or outbound service center. Open, maintain, and solve Customer Care tickets by recording issues and account information. Using computer technology. manage large amounts of incoming emails and calls in a timely manner. Resolve product or service problems by clarifying the customer's experience; determining the cause of any problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Follow communication procedures, guidelines, and policies. Leverage scripts for email and phone conversations to properly represent the company voice and tone. Answer questions about damage claims and escalate to the proper manager to bring them to closure. Prioritize tickets effectively. Flexibly handling changes in policies or procedures.

Requirements

• Proven customer support experience.
• Strong phone contact handling skills and active listening.
• Strong computer skills and capability to use Microsoft programs such as Outlook, Word, Excel, etc.
• Customer-focused and able to adapt/respond to different types of customers.
• Excellent communication and presentation skills both externally and internally.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma (or equivalent) and at least 1 year of experience; post-secondary school education may substitute for years of experience.

Nice To Haves

• Bilingual in English/Spanish is a plus.

Responsibilities

• Provides timely responses to customer inquiries by telephone and/or email in an in - or outbound service center.
• Open, maintain, and solve Customer Care tickets by recording issues and account information.
• Using computer technology. manage large amounts of incoming emails and calls in a timely manner.
• Resolve product or service problems by clarifying the customer's experience; determining the cause of any problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Follow communication procedures, guidelines, and policies.
• Leverage scripts for email and phone conversations to properly represent the company voice and tone.
• Answer questions about damage claims and escalate to the proper manager to bring them to closure.
• Prioritize tickets effectively.
• Flexibly handling changes in policies or procedures.

Benefits

• Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay.
• Get early access to 50% of your earned wages at any time through our myFlexPay program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees