Customer Service Representative
About The Position
At GEICO, we offer a rewarding career with endless possibilities, focusing on quality coverage for millions of customers and being there when they need us most. We thrive through relentless innovation to exceed customer expectations and make a real impact. GEICO pledges a Great Company, Great Culture, Great Rewards, and Great Careers, valuing, supporting, and making employees proud. This role is for Customer Service Professionals in the Indianapolis, IN office, providing excellent customer service by answering billing questions, making policy changes, and offering recommendations. The position emphasizes delivering personalized service and offers significant growth opportunities, with potential base salary increases of 10% to 15% within the first year for top associates.
Requirements
- Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction
- An effective communicator who understands the importance of listening and being empathetic
- Ability to work and grow in a fast-paced, high-volume call center environment
- Willingness to learn new skills and ability to adjust to changes quickly
- Open to feedback to support your performance and development
- Solid computer and multi-tasking skills
- Minimum of high school diploma or equivalent
Responsibilities
- Answer billing questions
- Make policy changes
- Provide recommendations
- Deliver personalized service that demonstrates the value of being insured by GEICO
Benefits
- Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being
- Financial benefits including market-competitive compensation
- A 401K savings plan vested from day one that offers a 6% match
- Performance and recognition-based incentives
- Tuition assistance
- Access to additional benefits like mental healthcare
- Fertility and adoption assistance
- Workplace flexibility
- GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year
- Base salary increase of 10% within their first year as a Customer Service Representative (up to 15% for top associates)
- 10% evening differential for applicable shifts
- 20% weekend differential for applicable shifts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
