Customer Service Representative

Commerce Bank•Creve Coeur, MO

22h•$18 - $22•Onsite

About The Position

The Customer Service Associate position provides a high level of customer service and support to our customers. They are trained to resolve customer inquiries on bank products, policies, regulations, and procedures via phone, live chat, or email.

Requirements

Basic product knowledge
Basic ability to explain bank policies, procedures and/or regulations
Basic ability to assess customer needs and recommend alternative products or services; refer to other departments when appropriate
Ability to maintain a high level of customer satisfaction
Ability to meet department efficiency and quality standards within 90 days
Ability to establish quick rapport with customers, actively listen, respond promptly with correct information
Ability to work in a high paced environment and maintain stable performance
Ability to maintain a high degree of confidentiality
Ability to complete and pass new hire quizzes and exam
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate level proficiency with Microsoft Word, Excel and Outlook
High school diploma or GED or equivalent combination of education and experience required
1+ year related customer service experience required

Nice To Haves

1+ years of call center and/or financial service preferred

Responsibilities

Provide a high level of customer service and support to external customers
Support inquiries received via live chat, email or telephone
Authenticate callers to ensure our customers and the bank are protected from fraud attempts and take additional steps to mitigate risk if needed
Research information and complete data entry to note customer interaction results
Identify and escalate appropriate requests
Remain current with product knowledge and administrative requirements through training
Perform other duties as assigned

Benefits

Medical, Dental, Vision, Health Savings, Flexible Spending Accounts and more!
401(k) and retirement education resources
Flexible schedules
Paid banking holidays, vacation, sick and personal time
Employee discounts and tuition reimbursement
2nd Shift differential for evening schedules
Pay differential for proven Spanish/English speaking bilingual associates
Paid training for 4 weeks (must be able to attend)
employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time
career development, education assistance, and voluntary supplemental benefits