Customer Service Representative - Weekend A shift: Wed-Sun 7am-3p

Saddle Creek Logistics Services•Plant City, FL

About The Position

The Customer Service Representative (CSR) is responsible for providing customers with high quality, professional customer service. The CSR acts as a liaison between the customer and Saddle Creek, assists customers on all issues, answers question, investigates and resolves a wide array of client questions and concerns using a variety of systems offers solutions in a positive manner. This position will be expected to establish and maintain effective working relationships with associates, other agencies, customers and the public.

Requirements

Associate’s degree preferred
High School Diploma or GED required.
Must have at least six (6) months of experience in a customer service role.
Strong communication both verbally and in writing, especially through e-mail and over the phone
Strong interpersonal skills
Good problem solving and prioritizing skills
Ability to effectively manage and resolve conflict
Attention to detail to prepare and maintain accurate records and reports
Ability to follow both written and verbal instructions
Technology savvy
Proficiency with Microsoft Outlook, Word, Excel, & knowledge of PowerPoint are preferred

Nice To Haves

Experience with working with a warehouse management system (WMS) is preferred.

Responsibilities

Process orders, returns and exchanges; generate pick tickets, receipts, shipping documents, and billing invoices; and complete other related tasks in a high-volume, fast-paced environment
Check in all carriers for appointments and ensure quality and accuracy of process
Accurate input and verification of merchandise receipts on a timely basis
Maintain current customer contracts accurately and in a confidential manner
Organization of all files, manuals, projects, and contracts to ensure the proper information and documentation is provided to the customer in a timely and efficient manner
Generating and retention of all required reporting for the customer and Saddle Creek
Processing customer orders on a timely and accurate basis according to customer request.
Communicates with the customer verbally and in writing with a professional and positive attitude.

Benefits

Weekly pay with skill pay and shift differentials
Benefits package including medical, dental, vision and medical reimbursement
Medical employee-only premium as low as $5.90/week, $26/month with wellness discounts
HSA with annual employer contribution
Weekly 401(k) match
Vacation immediately upon hire
8 holidays per calendar year
Personal time after 90 days
EAP and identity theft protection
Tuition reimbursement
Company paid life insurance and short term disability