Customer Service Representative

Waste Connections

13d • $17 - $20

About The Position

As a Customer Service Representative (CSR) at Waste Connections, you’ll play a critical role in supporting our customers and ensuring safety and service excellence for our drivers and our communities.

Requirements

• 2+ years of high‑volume customer service experience
• Proficiency with Microsoft Word, Excel, and Outlook
• Strong verbal and written communication skills
• A proactive mindset and dedication to customer satisfaction
• Ability to problem‑solve and work in a fast‑paced environment

Responsibilities

• Handle a high volume of incoming customer calls with professionalism and accuracy.
• Process customer requests including new service setup, service changes, and service discontinuations.
• Accept customer payments and assist with billing questions or account updates.
• Collaborate with internal teams and customers to determine service needs and resolve issues.
• Provide safe, cost‑effective, environmentally responsible solutions to customer service concerns.

Benefits

• 401(k) with company match
• Comprehensive healthcare benefits including Medical, Dental, and Vision
• Employee Perks & Programs: Mental Health Employee Assistance Program Emergency Travel Assistance Prepaid Legal Plan Employee Stock Purchase Plan Scholarship opportunities for children Employee Relief Fund for financial emergencies
• Insurance Coverage: Life Insurance, Short‑Term Disability, and Long‑Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees