Customer Service Representative

CentiMark Corporation • Canonsburg, PA

1d • $42,000 - $45,000 • Onsite

About The Position

CentiMark Corporation is hiring a Customer Service Representative in their Corporate Office in Canonsburg, PA. This role offers a salary range of $42k - $45k with premier benefits. CentiMark Corporation, the National Leader in Commercial & Industrial Roofing, is looking for a highly motivated and customer-focused Roofing Client Service Representative to join their growing team. This role will be responsible for providing exceptional service to clients across their 100+ locations in the US and Canada. The company provides a great work environment with challenging career opportunities.

Requirements

• Thrives in a fast-paced environment and enjoys exceeding customer expectations
• Possesses excellent communication and interpersonal skills, both written and verbal
• Demonstrates strong organizational skills and the ability to prioritize tasks effectively
• Has a keen eye for detail and accuracy

Nice To Haves

• Proficiency in using a CRM system (like Salesforce)
• Experience in the roofing industry

Responsibilities

• Be the first point of contact for valued customers, receiving and processing roofing work orders
• Provide clear and timely updates, estimated arrival times (ETAs), and findings to keep customers informed throughout the process
• Build strong relationships with customers and collaborate effectively with internal offices across North America
• Educate customers on their roofing needs based on information relayed from field offices
• Effectively address customer questions and concerns, finding solutions and ensuring satisfaction
• Communicate and collaborate with Account Managers, Sales Representatives, and Management to ensure seamless customer service and problem resolution
• Conduct professional conversations with customers via phone and email
• Track roofing quote opportunities within our CRM (Salesforce) and follow up with customers to secure approvals
• Work collaboratively as a team to achieve exceptional customer satisfaction for all clients

Benefits

• 2 Health Insurance Plans: No Cost “Core Plan” – No Cost Medical & Dental
• “Buy Up Plan” – Features a lower deductible for Medical
• Vision Plan
• Employer Paid Life & AD&D Insurance
• Traditional 401K with Company Match
• Roth IRA with Company Match
• Paid Holidays and Vacation
• Employer Provided Employee Stock Ownership Program (ESOP)
• Flexible Spending Account (FSA)
• Referral Bonuses
• Dayshift Hours
• Growth Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees