Customer Service Representative

INFICON•Longmont, CO

2h•$27 - $35

About The Position

The Customer Service Representative is responsible for providing excellent support to customers by responding to inquiries, generating quotes and processing sales orders, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-first attitude.

Requirements

Customer service experience in a manufacturing or distribution environment preferred.
Self-starter capable of working with minimum supervision.
Extremely thorough organizational and planning skills.
Strong knowledge of customer service and establishing contacts.
Ability to handle numerous projects at one time.
Excellent written and verbal communication skills.
Ability to develop close professional relationships.
Office computer skills (Word, Excel, Outlook).
Some ERP experience (SAP experience a plus).

Responsibilities

Provide Customer Service support to our customers and sales force via phone calls, emails, etc.
Generate quotes, process orders and provide order status to customers.
Interact with internal / external customers to provide information response to inquiries about products and services.
Resolve customer complaints - escalate to Supervisor or additional departments when appropriate.
Handle and resolve questions / concerns including ERP related errors.
Manage, maintain and update customer accounts.
Perform other customer service and sales related tasks as assigned by management.

Benefits

profit sharing bonus with a target of 10%
dynamic work environment that promotes diversity, equity, and inclusion
ongoing green initiatives
flexible work hours
variety of health and wellness programs
competitive compensation
relocation assistance
discretionary bonus
generous employee benefits
major medical, dental, health, vision, 401K, vacation and sick time, tuition reimbursement