Customer Service Representative

ChaseSource • Austin, TX

20h • $20 - $20 • Onsite

About The Position

Join the Provider Network team supporting Health Medicaid programs. This in-office role involves assisting healthcare providers and members with questions related to Medicaid eligibility, claims, and general program inquiries. If you have a passion for customer service and want to support healthcare providers and members, we encourage you to apply.

Requirements

• Minimum of 6 months of recent experience in a high-volume call center environment
• Strong verbal communication and customer service skills
• Ability to multi-task and remain organized in a fast-paced setting
• Must reside locally and be able to commute to the office

Nice To Haves

• Familiarity with Microsoft Office is a plus

Responsibilities

• Answer high-volume inbound calls in a professional and timely manner
• Assist with Medicaid-related inquiries, including eligibility, claims, and provider support
• Accurately document all calls in the system
• Transfer calls to appropriate departments as needed
• Meet required attendance, productivity, and quality standards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed